Refund policy

At MeadowMist Naturals, every product is handcrafted in small batches using carefully selected ingredients. We are committed to delivering premium-quality skincare products and providing a positive shopping experience. Please read this Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the personal nature of skincare and hygiene products, we do not accept returns of products that have been opened, used, or tampered with. However, we will assist you if you receive a damaged product, the wrong product, an incomplete order, or a product that is defective upon delivery. To be eligible for a replacement or refund, contact us within 48 hours of receiving your order, share your Order ID, attach clear photographs or a short video showing the issue, and keep the product in its original packaging until your request has been reviewed. Email: info@meadowmistnaturals.com

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. After reviewing and verifying your request, we may offer a free replacement, a full refund, or store credit where applicable. If the issue is confirmed to be our responsibility, the resolution will be provided at no additional cost to you.

3. Refund Eligibility

Refunds may be issued if a damaged product is received, an incorrect item is delivered, the product is lost during transit, the order is cancelled before dispatch, or the product becomes unavailable after payment has been successfully completed. Refunds are not applicable for change of mind, personal preference regarding fragrance, colour, or texture, minor variations naturally occurring in handcrafted products, allergic reactions or skin sensitivities resulting from individual reactions or usage, incorrect or incomplete shipping information provided by the customer, or orders refused at delivery without a valid reason.

4. Cancellation Policy

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled. If you wish to cancel your order, please contact us as soon as possible. Email: info@meadowmistnaturals.com

5. Refund Process

Once your refund request has been approved, refunds will generally be processed within 5–7 business days. The approved amount will be credited to your original payment method. Depending on your bank, payment gateway, or card provider, it may take an additional 3–10 business days for the refunded amount to appear in your account.

6. Replacement Policy

Approved replacement orders are generally dispatched within 2–5 business days, subject to product availability. If the same product is unavailable, we may offer an equivalent product, store credit, or a full refund.

7. Non-Returnable Products

For hygiene and safety reasons, the following products are generally non-returnable once delivered, unless they are damaged, defective, or incorrect: Cold Process Soaps, Melt & Pour Soaps, Shower Gels, Body Butters, Lip Balms, Face Packs, Scrubs, Gift Boxes, Customized or Personalized Products, and Products purchased during clearance or special sale events.

8. Natural Product Disclaimer

Our products are handcrafted using carefully selected ingredients. As a result, slight variations in colour, texture, shape, weight, and fragrance may naturally occur. Such variations are normal characteristics of handcrafted products and do not constitute manufacturing defects.

9. Allergies & Skin Sensitivity

Every person's skin is different, and individual reactions may vary. We recommend performing a patch test before using any new skincare product. Please review the complete ingredient list carefully before purchasing and discontinue use if irritation occurs. MeadowMist Naturals cannot provide refunds or replacements for allergic reactions or skin sensitivities resulting from individual reactions, sensitivities, misuse, or failure to follow product usage instructions.

10. Failed Delivery

If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer being unavailable after multiple delivery attempts, or refusal to accept the delivery without a valid reason, the customer may be responsible for applicable re-shipping charges.

11. Contact Us

If you have any questions regarding returns, refunds, cancellations, or replacements, please contact us.

MeadowMist Naturals

Email: info@meadowmistnaturals.com
We aim to respond to customer queries within 24–48 business hours.

Our Promise

Every MeadowMist Naturals product is handcrafted with care and attention to quality. If there is a genuine issue with your order, we will review it fairly and work toward an appropriate resolution.