Shipping policy

Shipping Policy

Thank you for shopping with MeadowMist Naturals. We are committed to delivering your handcrafted skincare products safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed from Monday to Saturday, excluding Sundays and public holidays.

  • During product launches, festive seasons, or promotional events, processing times may be slightly longer.

Once your order is shipped, you will receive a confirmation email or SMS with your tracking details.

2. Shipping Coverage

We currently ship across India.

If international shipping becomes available, this policy will be updated accordingly.

3. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote & Rural Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier service availability.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer free shipping on selected products or orders above a specified value as part of promotional offers.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email or SMS

  • A tracking number

  • Courier partner details (where applicable)

You can use the tracking information to monitor the status of your shipment.

6. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier network disruptions

  • Natural disasters or other unforeseen circumstances

MeadowMist Naturals is not responsible for delays caused by third-party courier services, but we will assist you in tracking and resolving delivery issues whenever possible.

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order.

MeadowMist Naturals is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

8. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

  • Do not accept the package if possible.

  • Take clear photographs of the package.

  • Contact us within 48 hours of delivery (or the attempted delivery) with your Order ID and supporting photos.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Partial Shipments

In rare cases, your order may be shipped in multiple packages due to product availability or logistics requirements.

If this happens, you will be informed, and each shipment will have its own tracking information.

10. Lost Shipments

If your shipment is confirmed as lost in transit by the courier partner, we will, after verification:

  • Send a replacement (subject to product availability), or

  • Issue a full refund.

11. Order Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled.

Please refer to our Return & Refund Policy for information on eligible refunds or replacements.

12. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

MeadowMist Naturals

Email: info@meadowmistnaturals.com

We aim to respond to all shipping-related inquiries within 24–48 business hours.

Our Commitment

Every order from MeadowMist Naturals is carefully packed to preserve the quality and integrity of our handcrafted skincare products. We work with trusted delivery partners to ensure your order reaches you safely and in excellent condition.